mym99 Privacy Policy
This policy explains how the personal information of Myanmar players who access and play on the mym99 platform is protected.
1. Introduction and Commitment
mym99 is a platform designed for Myanmar online gaming players, and takes seriously its responsibility to protect players' personal information to the highest standard. This Privacy Policy applies to anyone who accesses and uses the mym99 website, and explains what information we collect, how we use it, and under what circumstances we share it with third parties.
By accessing and using this platform, you are considered to have accepted and agreed to the terms of this policy. If you do not agree with the policy, you must refrain from using mym99's services. As this policy may be revised from time to time, we recommend reviewing it regularly.
2. Information We Collect
When you open an account and play at mym99, make payments, or request customer service, we may collect the following categories of information.
2.1 Information You Provide Directly
- Account registration details such as your name, email address, and phone number
- Transaction records made using KBZPay, Wave Money, AYA Pay, or CB Pay for payments
- Messages and communication records provided when contacting customer service
- Identity documents such as your national ID submitted for the KYC (Know Your Customer) process
2.2 Information Collected Automatically
- IP address, browser type, operating system information
- Login date, time and session duration
- Pages viewed and games played on the mym99 platform
- Data collected from cookies and tracking pixels (see Cookie Policy below)
2.3 Information Received from Third Parties
- Transaction records confirmed by payment providers
- Contact information received from referral programs where you have given your consent
- Data from external verification services for fraud prevention and security purposes
3. How Is Your Information Used
mym99 uses the information collected only for clear and specific purposes. Those purposes are —
- Account Management: To create and maintain a player's account, carry out registration checks, and process deposits and withdrawals
- Service Delivery: To provide smooth access to football, live casino, slots and crash games, and to process payments
- Protection and Security: To prevent unauthorised account access, fraud and financial abuse
- Legal Compliance: To meet KYC/AML requirements and international online gaming standards
- Customer Support: To resolve player questions and complaints
- Improvement: To analyse and improve the platform's user experience
- Responsible Gaming Support: To monitor players' gaming patterns and take action where protection is needed
SSL Encryption
All your personal and financial data is protected by SSL encryption, so it cannot be intercepted by third parties.
Secure Data Storage
Personal information is stored on secure servers and protected from unauthorised access.
4. Sharing with Third Parties
mym99 does not sell players' personal information. However, in appropriate circumstances, it may be shared in varying amounts with third parties in order to deliver our services.
4.1 Payment Providers
Only the information needed to process deposits and withdrawals and carry out transfers is shared with payment service providers such as KBZPay, Wave Money, AYA Pay and CB Pay. That data is protected in accordance with financial services standards.
4.2 Technology and Platform Service Providers
Providers that support mym99's platform operations — such as game software providers, server hosting services and cybersecurity services — may access data where necessary. They are bound by agreements requiring them to meet our privacy standards.
4.3 Legal and Regulatory Requirements
Data may be disclosed to legal authorities within the bounds of the law if they make a lawful request. Data required for anti-money laundering investigations may also be provided.
4.4 What We Will Not Do
- We will not sell personal information to advertising companies, data brokers or unauthorised third parties
- We will not use data shared without your knowledge for advertising targeting
- We will not transfer data for purposes unrelated to our services
5. Cookie Policy
The mym99 website uses cookies to improve your browsing experience and to monitor platform performance.
5.1 Types of Cookies
- Essential Cookies: Cookies required for the platform's core functions, such as maintaining login sessions and establishing security tokens. If these are disabled, the website cannot be used fully.
- Functional Cookies: Cookies that remember your personal preferences, such as language and display settings.
- Analytics Cookies: Cookies used to understand how players use the platform and to improve our services. The data from these cookies is not linked to any individual.
5.2 Managing Cookies
You can delete or block cookies in your browser settings. However, please note that if essential cookies are blocked, login and payment functions may be affected.
6. Player Data Rights
Every player on our platform has the following rights regarding their personal information.
Right to Access
You have the right to request a review of the personal information mym99 holds about you.
Right to Rectification
You have the right to request that we correct any information that is inaccurate or incomplete.
Right to Erasure
You can request that we delete personal information that is not required to be retained by law.
Right to Restriction
You can request that we limit and stop processing your data.
Right to Data Portability
You can request that your personal information be provided in a readable format.
Right to Object
You can object to actions we claim are necessary (where the situation is not required by law).
To exercise any of these rights, please contact us in Burmese at [email protected]. You can also reach us through our 24/7 live chat.
7. Data Retention Period
mym99 does not retain personal information for longer than necessary. The retention period is determined based on the purpose for which the data is held.
- Account information: Retained for as long as the account exists, and may continue to be held for a period after account closure as required for legal compliance
- Financial records: Retained for the period required under applicable financial laws and regulations
- KYC records: Retained for the period required under our AML (Anti-Money Laundering) policy
- Customer communication records: Retained for a reasonable period after a case is closed for service quality review
- Analytics data: Anonymized to prevent individual identification before being retained
Once the data retention period expires, your data is handled by secure deletion or anonymization.
8. Protection of Minors' Personal Information
The mym99 platform is accessible to players aged 21+ only. If we become aware that a person under 21 has accessed the platform, we will immediately close that account and delete any personal information collected. We do not intentionally direct any advertising toward minors.
If you are aware that a person under 21 is accessing our platform, you can report it to [email protected].
9. Policy Amendments
mym99 may update this privacy policy from time to time due to changes in services, technology updates, or legal amendments. When changes are made —
- The "Last updated" date on this page will be revised
- Players will be notified of significant changes via their registered email
- Continued use of the platform after changes are made will be taken as acceptance of the updated policy
If you have any questions about this policy, please contact [email protected] or use our 24/7 live chat.
10. Privacy Contact
If you have any questions, personal information requests, or complaints related to this policy, please contact the mym99 support team through the channels below.
- Email: [email protected]
- Live Chat: Burmese-language service available 24 hours, 7 days a week
When we receive a personal information request, we commit to handling it in accordance with the law and responding promptly. Player trust is one of the most important foundations of the mym99 platform.
What You Should Know About Personal Information Protection
Here we answer the questions mym99 players ask most often.